Faces of FCSS

Jessica Big Charles, Community Services/Family Resource Network Director for East Prairie Métis Settlement

My name is Jessica Big Charles, and I am a proud Métis woman, deeply rooted in tradition, land and community. I currently serve as the Community Services/Family Resource Network (FRN) Director for East Prairie Métis Settlement, where I focus on building strong families, supporting our Elders, and creating programs that reflect the values and needs of our people. Everything I do is guided by a commitment to support the people of my Settlement—especially our children, families and Elders—with the programs, resources and respect they deserve.

I have worked for East Prairie Métis Settlement for over 15 years in an administrative capacity, gaining firsthand experience in community development, program coordination, policy work and front-line service delivery. Over the years, I’ve helped lead and support numerous initiatives that improve the well-being of our members—especially Elders, children and vulnerable families. I believe in doing the hard work, standing up for what’s right and ensuring services are delivered with integrity and transparency.

Before taking on my current role, I spent 10 years as a Wildland Firefighter and two years with the RCMP. These roles demanded strength, discipline and compassion—qualities I still bring into every aspect of my work. They taught me the value of protecting not only people but also land and culture, most importantly—how to listen and respond with purpose. They also reinforced my belief that strong communities are built from the ground up, through action, not talk. I carry those lessons with me in my current work every single day.

As a Métis woman, my identity is rooted in the land and our traditions. Everything I’ve learned about the land—how to respect it, live with it and protect it—I’ve learned from the men in my life, especially my father and brothers. They taught me how to hunt, trap, read the land and care for animals. They passed on the values of hard work, humility and stewardship that I still live by today. I’ve always had a deep connection to nature and a strong respect for all living things. I care for injured or abandoned wild animals when they come across my path, raising them with the goal of releasing them back into their natural environment. That sense of stewardship carries into everything I do—whether I’m advocating for families, designing community programs or helping preserve traditional knowledge.

 

Jessica with one of the animals-this one a squirrel-she has nursed back to health.

One of the key lessons I’ve learned in my work is the importance of advocating for Métis-specific approaches to social programming. It’s critical that external agencies and funders recognize the difference between FCSS programs delivered by Settlements and those operated through traditional municipal systems. Our communities have unique cultural, geographic and historical realities that require flexibility, trust and an understanding of how we govern ourselves and care for our people. We do the work differently—because we must.

In every role I’ve held — whether on the fireline, in uniform or behind a desk—my mission has remained the same: to protect, uplift and serve my community.

I believe in building strong, sustainable programs rooted in tradition and I believe in showing up every day with integrity, resilience and heart. This is more than a job to me — it’s a way of life, and I carry it forward with pride, purpose and deep respect for those who came before me. At the heart of it all, I’m here to serve. I lead with purpose, I work with integrity and I remain committed to helping our community grow stronger, more connected and more self-reliant with each passing year.

Faces of FCSS

If you want to be featured, or have someone you think should be featured, as a Face of FCSS, contact: communications@fcssaa.org

FCSSAA

The Family and Community Support Services Association of Alberta (FCSSAA) was founded in 1981, as a member-driven organization dedicated to bringing Family and Community Support Services (FCSS) programs from across the province together. We provide the platform for our member programs to connect and collaborate, so they can maximize resources and speak with an informed, credible, unified voice to all stakeholders. 

Don’t miss any news, bookmark this section.